Terms of Service

1. Commitment to Engineering Excellence

FAM Aluminium provides professional architectural aluminium manufacturing services. By engaging our services, you agree to these terms, which ensure transparency in the design, fabrication, and international logistics of our high-performance glazing systems.

2. Project Specification & Accuracy

As a global supplier, we rely on the accuracy of architectural drawings provided by our clients. FAM Aluminium commits to verifying structural compatibility, wind load performance, and thermal requirements based on the information shared. Clients are responsible for ensuring that the provided specifications meet their local building codes.

3. Quality Assurance & Standards

Every product, from thermally broken bi-folding doors to unitised curtain walling, undergoes a multi-stage inspection process. We maintain strict adherence to international quality standards for powder coating, anodising, and mechanical hardware performance. Our liability is limited to the professional manufacturing and supply scope as per our signed agreements.

4. Global Export Procedures

For all overseas projects, we ensure export-grade packing and crating. Each assembly is clearly labeled to correspond with your site installation drawings, simplifying on-site logistics. We provide detailed installation manuals and remote technical guidance to ensure your project maintains our high-performance standards upon completion.

5. Communication & Support

We value clear communication across time zones. Our engineering team provides dedicated project management, including regular milestones and documentation updates. Should you have questions regarding your project status, please consult your assigned account manager.

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